Refund policy

We operate a 30-day returns policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and unopened

Be in its original condition and packaging

Include proof of purchase

For hygiene, safety, and alcohol licensing reasons, opened bottles cannot be returned unless faulty.

How to Start a Return

To request a return, please contact us at:

Email: gerald@heartgin.com

Once your request is approved, we will provide instructions on how and where to send your return.

Returns must be sent to:

Woodside Croft
Heights of Inchvannie
Strathpeffer
IV14 9AE
United Kingdom

Items returned without prior authorisation may not be accepted.

Return Postage

Unless the item is faulty or incorrect, customers are responsible for return postage costs.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

Damaged

Defective

Incorrect

contact us immediately at gerald@heartgin.com
with photos and details, and we will resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Opened or used bottles

Sale or clearance items

Gift cards

Personalised items (if applicable)

If you are unsure whether your item is eligible, please contact us before returning.

UK & EU Consumer Right to Cancel (14-Day Cooling-Off Period)

If you are located in the UK or European Union, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason.

To qualify:

Items must be unopened and unused

In original packaging

With proof of purchase

This right does not apply to sealed alcoholic products that have been opened after delivery.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

Your refund will be issued to your original payment method

Within 10 business days of approval

Please note that banks and card providers may take additional time to process refunds.

If more than 15 business days have passed since approval, please contact us at gerald@heartgin.com
.

Exchanges

We do not currently offer direct exchanges.
If you would like a different product, please return your original item and place a new order.

For any questions about returns or refunds, please contact:

gerald@heartgin.com