Shipping policy

OVERVIEW

This Shipping Policy explains how Heart Gin, owned and operated by Woodside Croft, delivers orders within the United Kingdom.

All alcoholic products are sold and shipped in accordance with UK licensing legislation and age-verification requirements.

By placing an order with us, you confirm that you are at least 18 years of age and legally permitted to purchase alcohol.

DELIVERY AREAS

We currently ship to:

Mainland United Kingdom

Scottish Highlands & Islands

Northern Ireland

We do not currently offer international shipping.

AGE VERIFICATION & LEGAL COMPLIANCE

Under UK law, alcohol may only be supplied to individuals aged 18 or over.

All Heart Gin orders containing alcohol are dispatched using:

Royal Mail Age Verification Services (18+)

Royal Mail Tracked 24 with Age Verification

Royal Mail Tracked 48 with Age Verification

These services require:

Proof of age (18+) on delivery

Signature from the recipient

Delivery only to the named individual

If valid ID is not provided, delivery will be refused and the parcel returned.

We operate in line with the Challenge 25 policy and may request additional verification where required.

ORDER PROCESSING

Orders are normally processed within:

1–3 business days

Processing times may be extended during:

Peak periods

Product launches

Promotional campaigns

Adverse weather

Orders placed after 2pm may be processed the following business day.

DELIVERY SERVICES & TIMES

We currently offer the following services via Royal Mail Click & Drop:

Royal Mail Tracked 24 (Age Verified)

Estimated delivery: Next working day

Includes age verification and signature

Royal Mail Tracked 48 (Age Verified)

Estimated delivery: 2–3 working days

Includes age verification and signature

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by Royal Mail, weather, strikes, or other circumstances beyond our control.

PACKAGING & SECURITY

All 700ml bottles are securely packaged using:

Protective bottle sleeves

Reinforced cartons

Tamper-evident sealing

Compliant labelling

This ensures compliance with Royal Mail’s prohibited and restricted goods guidelines and minimises risk of damage in transit.

DELIVERY REQUIREMENTS

To successfully receive your order:

The recipient must be 18+

Valid photo ID may be required

Someone must be present at delivery

The name on the order must match the recipient

Accepted ID includes:

Passport

UK Driving Licence

PASS-accredited ID

Parcels will not be left in a safe place or with neighbours.

FAILED OR REFUSED DELIVERIES

If delivery fails due to:

No one being present

No valid ID

Refusal of delivery

the parcel will be returned to us.

Additional delivery charges may apply for re-dispatch.

Refunds for refused deliveries may be reduced to cover return and shipping costs.

SHIPPING COSTS

Shipping costs are calculated at checkout and vary depending on:

Delivery service selected

Destination

Order size

All applicable charges will be displayed before payment.

TRACKING YOUR ORDER

Once dispatched, you will receive a confirmation email with:

Tracking number

Delivery link

Estimated delivery date

You can track your parcel directly via Royal Mail.

DAMAGED OR LOST PARCELS

If your order arrives damaged:

Provide photographs and order details

If your parcel is lost in transit, we will investigate with Royal Mail and arrange a replacement or refund where appropriate.

ADDRESS ACCURACY

Please ensure your delivery address is complete and accurate.

We are not responsible for delays or losses caused by incorrect addresses.

Orders returned due to incorrect information may incur additional charges.

RISK & OWNERSHIP

Ownership of goods passes to you upon successful delivery and age verification.

Risk remains with us until delivery is completed.

RESTRICTIONS

We reserve the right to refuse delivery to:

PO Boxes

Parcel lockers

Collection points

Addresses where age verification cannot be completed

For shipping enquiries, contact:

gerald@heartgin.com